Senior IT Support Engineer (2nd/3rd Line) - Manchester - £30,000-£35,000
A growing and forward-thinking business is seeking a skilled Senior IT Engineer (2nd/3rd Line) to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression, particularly for those with ambitions to step into leadership roles.
If you're looking for a position where you can make a tangible impact, contribute to a variety of projects, and grow within a company that actively invests in its people, this is a fantastic opportunity.
This is a hybrid role, with three days a week based at the company's Manchester office and two days working from home (post-probation).
Key Responsibilities:
* Provide 2nd/3rd line technical support for hardware, software, networks, and business applications.
* Lead resolution of escalated technical issues and serve as a key contact for complex IT problems.
* Diagnose and resolve issues across Microsoft Windows environments.
* Support the development and delivery of the company’s IT strategy.
* Contribute to infrastructure improvement projects and business continuity planning.
* Track and report on help desk KPIs, including response and resolution times.
* Mentor and support junior team members, promoting a culture of technical excellence.
* Standardise IT systems, policies, procedures, and documentation.
* Monitor security posture and lead improvements aligned with best practices.
* Liaise with third-party suppliers, manage IT contracts, and assess service performance.
* Identify and implement opportunities to improve IT efficiency, security, and resilience.
* Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training.
Key Skills & Experience:
Essential:
* 4+ years' experience in Senior IT Support or 2nd/3rd Line roles.
* Experience of:
* Microsoft 365 including Exchange, Teams, SharePoint, Intune, Azure AD.
* Windows Server and Desktop.
* Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches.
* Cybersecurity and endpoint management best practices.
* Strong troubleshooting, diagnostic, and customer service skills.
* Experience with hardware support, mobile device management & ERP system administration.
* Experience with vendor management and involvement in project delivery.
Desirable:
* Exposure to virtualisation (Hyper-V, VMware), cloud platforms (Azure, AWS), and backup solutions.
* Scripting and automation experience such PowerShell.
* Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL.
Benefits:
* Bonus scheme based on company profit.
* Hybrid working pattern – 3 days in the office, 2 from home.
* Career progression.
* Exciting project involvement.
* Supportive, collaborative team culture.
If you are interested, please apply now!