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MCIPD, Human Resources Business Partner,HRBP, People Partner
Job purpose:
Develop and maintain relationships with Moores Club Customers through the design, quotation and amendment of orders and enquires, ensuring high-quality service is provided throughout in support of the Moores Furniture Group sales strategy.
Duties and responsibilities:
* Handle all aspects of the enquiry, design and planning through to completion and final payment, including quotations and sending pricing direct to customers.
* Provide customers from point of initial enquiry with a full project consultation and design service where you provide guidance and recommendations to help the customer obtain their dream kitchen.
* Promptly respond to incoming telephone and email enquiries in a positive and professional manner and ensure amendments are completed as requested.
* Communicate efficiently with customers regarding orders placed, expected delivery and installation dates etc.
* Conduct showroom tours onsite and virtual over Teams.
* Arrange and manage quotations for add-on goods from third party businesses such as solid surfaces
* Liaise with the Moores Direct Customer Service Coordinators if FOC/refunds or general customer issues occur, ensuring that customers are kept fully updated.
* Update systems including PMS and Capsule (CRM system) with customers information and all interactions throughout the process.
Previous Experience & Key Skills:
* Previous experience in Kitchen sales and design
* Strong organisational skills with an ability to multitask in a fast-paced environment.
* A passion for sales and design and an ability to deliver customer focused creative ideas and inspiration in a professional manner.
* Able to work as part of team as well as independently
* Confident in developing and communicating solutions, with strong attention to detail.
Reporting / Management Information
* Ensure internal KPI’s are adhered to and look at root cause where KPI’s are not met
* Ensure internal systems are accurate and kept up to date
* Weekly objective reporting and customer pipeline management along with performance tracking
We have some Amazing Benefits including:
* 80% Staff Discount on our products
* Non-Salary Sacrifice Company Pension
* Free Parking on site
* On-site Company subsidised canteen
* Life insurance
* Employee Assistance Program
Working conditions:
Office based role, with some occasional travel and need to conduct onsite showroom tours as required.
It is a great time to join our business! Celebrating over 75 years here at Moores, we have mastered the art of designing, manufacturing, selling, supplying and installing our own products. We are a forward-thinking employer that invests in our people, with a down to earth and friendly culture.
We actively celebrate diversity & inclusion across the Moores Furniture Group family. We embrace individuals’ contributions to our business, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We whole heartedly believe that having a diverse and inclusive culture throughout the business is vital for our future successes.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Furniture and Home Furnishings Manufacturing
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