Job Title: Aftersales Manager
Location: Toyota Edgware
Salary: £65,000 basic + OTE up to £80,000
Hours: Monday to Friday, 08:00 18:00
Job Type: Full-time, Permanent
Lead Aftersales Excellence with Jemca Toyota Edgware
We are looking for an experienced and highly organised Aftersales Manager to lead our large and dynamic aftersales department at Toyota Edgware. This is a senior management position with responsibility for service, parts, warranty, bodyshop, and workshop operations managing a team of 35 across multiple disciplines.
If you're a confident leader with a strong main dealer background and a commitment to delivering results through operational excellence, team development, and customer satisfaction, this is an opportunity to make a real impact.
What Youll Do: Lead the aftersales operation including service, parts, bodyshop, warranty, and technical teams
Manage a team of approx. 35, including 16 technicians and specialists across all departments
Drive profitability while ensuring high levels of compliance, governance, and customer service
Maintain robust H&S standards across all areas of the aftersales function
Ensure consistent delivery of service excellence through team coaching and development
Set, monitor, and achieve departmental KPIs aligned with group and manufacturer standards
Identify and implement process improvements to increase efficiency and customer satisfaction
Partner closely with other department heads and manufacturer representatives
What Were Looking For: Proven experience as an Aftersales Manager in a main dealer environment essential
Strong understanding of service, parts, bodyshop, warranty, and workshop operations
High-level organisational and leadership skills with the ability to manage a large team
Experience in health and safety management and compliance procedures
Ability to drive departmental profitability while maintaining a customer-first approach
Excellent interpersonal and communication skills
Leadership training or management development programme experience is a plus
A full UK driving licence is required
Why Join Jemca? At Toyota Edgware, part of Jemca Car Group, you'll be joining one of the largest and most advanced sites in the network. This is a high-visibility role with the autonomy to shape aftersales operations and the support to grow your career within a progressive dealer group.
Your Benefits: Salary & Progression:
£65,000 basic salary
OTE up to £80,000
Bonus structure based on departmental profit, compliance, and customer KPIs
Ongoing manufacturer training and leadership development
Career progression within Jemca Car Group
Car & Lifestyle Benefits:
Staff Car Scheme Drive a new Toyota or Lexus every 69 months with no deposit and low monthly payments
Vehicle Purchase & Servicing Discounts Exclusive for you and your immediate family
Perkbox Membership Access high street discounts, wellness perks, and rewards
Health & Wellbeing:
Virtual GP Access 24/7 online medical consultations and mental health support for you and your family
Permanent Health Insurance Income protection in the event of long-term illness
Life Assurance Financial security for your loved ones
Free Eye Test Vouchers Redeemable at Specsavers
Work-Life Balance & Recognition:
6 Weeks Annual Leave, increasing with service
Holiday Carry-Over Option Carry over up to 1 week per year
Long Service Awards Bonuses up to £1,500 plus additional holiday
Celebration Gifts Recognition for birthdays, weddings, and new arrivals
Financial & Retirement Planning:
Aviva Pension Scheme Employer contributions with access to Aviva discounts
Online Retirement Planning Tools
Employee Assistance Programme (EAP) Confidential 24/7 support for legal, financial, and personal wellbeing
About Us: Jemca Car Group is a market-leading Toyota and Lexus dealer group operating across 11 UK locations. With over 500 employees, were known for our customer-first culture, high-performing teams, and investment in career development.
As Aftersales Manager at Toyota Edgware, you'll be at the centre of one of our largest dealership operations leading people, processes, and customer outcomes.
Whats Next? Ready to lead one of the most advanced aftersales teams in the UK dealer network?
Apply now to join Jemca as Aftersales Manager Toyota Edgware .
Reference: INDJEM
Consultant: Michael Smart
TPBN1_UKTJ