Location: Pop Mart Leeds Store
Full-time Permanent
Working Hours: 40 hours per week
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
Gain valuable professional experience covering the entire retail life cycle
Receive structured customer service, retail operations, and product training
A structured bonus/commission scheme in line with the company’s and the individual’s performance
Comprehensive training and development programs
Regular team social events
Paid rest breaks
We are searching for a Retail Store Manager to lead and oversee operations at our new Leeds store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
Develop and implement strategies to achieve sales targets and improve store performance
Provide exceptional customer service and resolve any customer issues or complaints
Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
Ensure compliance with all company policies, procedures, and relevant regulations
Be available to work flexible hours.
Proven experience (4+ years) in retail management, preferably in a similar industry
Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
Fluent in professional English, with excellent verbal and written communication skills
Proven ability to develop and implement strategies to achieve sales targets and improve store performance
Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
Candidates with less experience can also apply for the Assistant Store Manager position
Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
Familiarity with retail management software and point-of-sale systems
Job Type: Full-time
Additional pay:
~ Commission pay
Company pension
8 hour shift
~ Weekend availability