Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Perth Branch
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Perth Branch role at Santander UK.
We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 plus an additional £500 flexible.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
* Essential: Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* Essential: The ability to communicate effectively with customers to truly understand their needs
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pm
* The role is based in our Perth branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through our values: Simple, Personal, and Fair.
Benefits
* Starting salary of £24,000 plus a £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase up to 5 additional days
* Eligible for a discretionary performance-related annual bonus
* Discounted voluntary healthcare benefits (medical, dental, health assessments)
* Free access to digital health services, GP, wellbeing apps and online classes
* Company pension contributions (8% of salary, with enhanced employer contributions if you contribute)
* Life and income protection cover with optional additional cover
* Charitable giving and community partnerships
* Employee share plans and access to discounts via our online platform
* Access to staff versions of Santander products where applicable
Right to work
Right to work in the UK is required to commence employment. Visa or work permit considerations will not influence progression, but without the right to work Santander will not proceed with the application or any conditional offers.
What to do next
If this sounds like a role you’re interested in, please apply. For accessibility needs or questions about the recruitment process, contact resourcing@santander.co.uk.
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