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Operations director - consultancy (m5)

London
Mace
Operations director
€90,000 a year
Posted: 19 November
Offer description

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe.

We harness our combination of leading‑edge expertise and project delivery to unlock the potential in every project.


The Project

The Retail, Hotel and Leisure sub‑sector lead role involves leading and developing a world‑class multi‑disciplinary consultancy business across the UK and Europe, building upon a strong reputation in this sector and benefiting from the successful Mace brand. The sub‑sector lead reports to the Business Unit Director for the Commercial sector, in the Consult engine.Responsibilities

* Provide leadership and strategic direction to the retail, hotel and leisure sector sub‑sector in Mace.
* Collaborate with other sub‑sector leads to share best practice, intelligence and client relationships.
* Partner with regional and practice leads to deliver on the business plan.
* Recruit, motivate and develop quality people to support Mace’s growth in the retail and leisure sector.
* Promote effective communications within the business and with clients.
* Manage and liaise with other directors of the business.
* Ensure adequate capacity and capability of resources available to clients.
* Obtain appropriate training and development for staff.
* Sustain Mace values, behaviours and culture within the business unit.
* Build strong working relationships with senior client representatives.
* Prepare realistic and deliverable marketing/BD strategy for the sector in Mace.
* Maintain effective client relationship/account management with sector clients.
* Act as the face of the company in client dealings and the wider industry.
* Partner with marketing and communications teams to raise sector profile.
* Establish appropriate strategies for delivering relevant projects and programmes.
* Develop realistic resource plans and budgets for project work.


Qualifications

* Respected leader with excellent management, team‑building and motivational skills.
* Strategic and innovative thinker with extensive market knowledge and client relationship management skills.
* Proven record of winning business plan objectives and translating strategy into profitable, sustainable business.
* Full‑time senior director able to work autonomously and create a collaborative team culture.
* Excellent communicator visible to colleagues and industry through the role.
* Comfortable dealing with people at all levels within the industry and confident in discussing current issues with executive leadership.
* Capable of contributing fresh ideas on strategy, business planning and service delivery that challenge normal practice.


Application Details

Closing date for applications: Friday 24th October.
Part‑time, flexible, and hybrid working options are available if suitable for the role.

We are an inclusive employer and welcome interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another within our organisation.

For confidential enquiries please contact Joanne Clapp in the recruitment team.

Legal statement: EEO – We are committed to equality and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity or disability.

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