Job Description
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
* Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
* Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
* Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
* Adhere to procedures for logging, reporting and monitoring helpdesk requests.
* Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills:
1. Must be fluent in the English language
2. The ideal candidate should have strong interperso...