UK - Theale RG7 4RA | Product & Technology | Full time
We’re looking for a Technical Support Specialist to join our UK team, helping to streamline technical support and complement the efforts of our account managers to focus on business growth. You’ll be the first point of contact for installers needing assistance with our range of hardware, software, and integrations, ensuring issues are resolved efficiently and effectively.
This role isn’t just about answering tickets—it’s about problem-solving, efficiency, and great customer service. You’ll work at a good pace, focusing on practical solutions rather than getting lost in unnecessary deep dives. A strong understanding of networking fundamentals will be beneficial. The right person will have a technical mindset, a natural curiosity for how things work, and the ability to explain complex concepts simply and effectively.
Giving installers the best service in the industry is at the core of our company credo. We’re looking for a passionate, dedicated individual who will join us in championing this value.
In addition to the below Key Requirements, it would be advantageous if you have the following:
* Previous experience in technical support, automation, or IT.
* Familiarity with smart home or building automation.
* Experience with Modbus, DALI, or other automation protocols.
We’re a team that’s passionate about intelligent automation for homes and buildings, and we value people who take ownership of their work and bring passion to the table. In this role, you’ll have the chance to make a real impact, work with cutting-edge technology, and be part of a supportive and knowledgeable team.
* Provide responsive, high-quality technical support to installers via phone, email, and ticketing systems.
* Troubleshoot hardware, software, and system integrations, guiding partners to effective solutions.
* Confidently identify when an issue is caused by external factors such as network setup and guide installers in self-resolving these problems.
* Recognise when to escalate issues—no endless rabbit holes or passing the buck—to ensure installers get the best possible resolution.
* Contribute to knowledge-sharing within the team.
* Identify common pain points and suggest improvements for technical documentation and training resources.
* Manage multiple support cases efficiently, ensuring quick resolution times while maintaining quality service.
Your profile
* Technical aptitude – experience in hardware, software, or system integration is ideal, but a strong ability to learn, adapt, and troubleshoot effectively is just as important.
* Networking knowledge – a solid understanding of IP networking, routers, firewalls, DHCP, VLANs, and Wi-Fi configurations, with the confidence to diagnose when a network-related issue is impacting an installation and advise an installer on reaching a resolution.
* A natural problem-solver – someone who enjoys troubleshooting, thinks logically, and finds solutions efficiently without getting bogged down.
* Customer-focused mindset – able to communicate clearly, professionally, and patiently with installers, ensuring a positive support experience.
* A team player – in our small, high-performing team, everyone has an impact, and we expect a collaborative, solutions-driven approach.
* Good pace and efficiency – able to balance speed with quality, handling multiple queries without sacrificing accuracy.
* A hands-on thinker – whether through professional experience or personal projects, you have a natural curiosity for how things work and enjoy figuring things out.
We offer
Our employees are our soul. We offer attractive benefits & working conditions so that you feel completely at ease and can achieve top-level professional performance. Together we aim to make the world more energy-efficient and sustainable with intelligent building automation. Unique, exciting and varied tasks and projects enable you to develop yourself both personally and professionally. We are proud of our culture, which is characterised by open and transparent communication. In addition, we offer flexible working hours and thus enable you to achieve a good work-life balance.
Salary range DOE £32,000.00-£38,000.00 per year
Application sent – these are the next steps
You will receive feedback on your application from us within 3 working days. If you have convinced us with your application documents, the further application process is as follows:
1. Telephone interview
2. Face-to-face interview
3. Work sample
4. Interview with management
Loxone
Loxone is a complete automation solution with intuitive control suitable for smart homes, commercial premises and custom applications - which is installed by skilled tradespeople.
This is a workplace for performers. We have ambitious targets and work to high standards – there’s no coasting here. We value people with ambition, insight and potential. Everyone at Loxone holds themselves to high standards and we’re looking for individuals who want to achieve and excel alongside like-minded colleagues.
The ForumStation Road
UK | RG7 4RA Theale
Structured Onboarding (E-Learning & Bootcamp)
True Loxone Team Spirit
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Via E-Mail
Send us your application documents consisting of:
• Letter of application
• Curriculum vitae
• Final certificate and
• Job references
by e-mail to bewerbung@loxone-campus.com
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