The Role
We are expanding our operations and are seeking a motivated and professional Senior Administrator to join our new Loughborough (LE11) office as Branch Support Coordinator In this role, you will provide high‑quality Senior level administrative support, assist core workstreams, Handle escalated complaint investigation which includes drafting of written responses and coordinate key tasks to ensure the smooth day‑to‑day running of the branch. You will deputise in the absence of the Branch Support Manager, and will be required to attend client meetings, as well as act as an ambassador for the branch. The role offers a competitive salary, annual bonus, and an excellent benefits package.
Our Services
Fortem Solutions is a nationwide organisation with over 20 years of experience in the social housing sector, delivering Repairs & Maintenance, Planned Works, Retrofit, Capital Works and Decarbonisation services within Local Authorities and Housing Associations. Fortem's successful contract with Amplius supports nearly 15,000 properties, This includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with additional Planned Works and Preventative Maintenance as well
Duties and Responsibilities
The Branch Support Coordinator/Senior Administrative duties and responsibilities include: -You will deputise in the absence of the Branch Support Manager, and will be required to attend client meetings, as well as act as an ambassador for the branch. -Maintaining a range of spreadsheets and ensuring all information is accurate and consistently up to date. -Supporting HR administration by tracking out‑of‑hours activity, including daily overtime and standby rotas, as well as monitoring holiday and sickness records. - Keeping the line manager informed of any outstanding, unusual, or extended leave. -Support the Branch Support Manager with reporting requirements and the smooth day‑to‑day running of the branch. -Complaint investigation which includes drafting of written responses -Assist with new starter inductions and complete termination documentation for leavers. -Ensure all leave forms, ACFs, and RTW documentation are accurately completed and securely filed. -Provide cover and support to other areas of the Operational team when required. -Deliver general support to other areas of the business as needed. -Manage procurement of uniforms and stock. -Attend meetings as required, acting as minute‑taker and ensuring accurate and timely circulation of minutes.
What you will need
Essential Criteria
• Previous experience in a senior Administrative role.
• Proficient in MS Office, particularly Excel, Word and PowerPoint.
• Strong understanding of accurate record‑keeping for compliance purposes.
• Professional telephone manner.
• Excellent attention to detail.
• Experience using email systems.
• Strong written and verbal communication skills.
• Exceptional organisational and planning abilities.
• Practical, common‑sense approach to problem solving.
• Target‑driven, with the ability to work to strict deadlines.
• Ability to build effective working relationships and supervise more junior members of the team and deputise for line manager when required
• Strong analytical and problem‑solving capability.
• Resilience and the ability to perform well under pressure.
• Confident IT user with a proactive, "can‑do" attitude.
• Commercial awareness and a good understanding of building maintenance. Desired Criteria
• Experience within the social housing sector.
• Previous experience using MS SharePoint.
• Previous repairs‑planning experience.
Benefits
• Competitive salary
• Company performance-based bonus up to 10% every year
• Option to opt into Salary sacrifice car lease.
• 25 days annual leave + bank holidays + your birthday off (34 days total)
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Annual pay reviews
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• 24/7 access to GP appointment for you and your immediate family from Day 1
• Private Pension with Employer contribution of 3-6%, Life Insurance and direct access
• Private healthcare and dental care
• Cycle to work scheme.
• Retail and mobile phone provider discounts
Who we are and why we are a great place to work
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home. Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. Currently rated 4.3 on Glassdoor, 90% would recommend to a friend Fortem are a Willmott Dixon Group Company, delivering a range of internal and external property repairs on a 24/7 basis, refurbishes vacant properties back to lettings standards, provides statutory compliance services including gas, electrical and fire safety as well as installing a wide variety of home improvements such as Kitchens, Bathrooms, Roofs and Windows and energy efficiency measures though retrofit programmes. As such, they benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, they maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. We are proud of be Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. For all external interest, please apply today with your interest in these future opportunities with your updated CV or please contact our team at as we are happy to help. Should you be an Internal employee at Fortem, wishing to discuss a new opportunity for the future please register your interest directly first with the Recruitment team at
Job Reference: FOR04701