We're looking for customer-focused, energetic individuals who are passionate about delivering exceptional service. Our team is empowered to make decisions that leave every customer feeling satisfied. If you share that passion and want to be part of a team that truly makes a difference, this opportunity is for you. You'll be part of a dynamic customer service environment where every interaction matters. Whether it's via phone, email, live chat, or social media, you'll be helping customers place orders, recommend products, and resolve queries related to deliveries and dispatches. Your communication skills and ability to represent the brand voice will be key in ensuring every customer experience is thoughtful and personalised. Main Responsibilities: Meet efficiency, adherence, and quality standards Achieve individual KPIs Deliver results while considering cost-effective solutions Handle inbound calls, emails, and live chats to meet service level targets Make outbound calls to follow up on queries or support service campaigns Provide support across different areas of the contact centre as needed Skills & Experience Essential: Strong written and verbal communication skills Ability to engage and motivate through written interactions Results-driven with a track record of meeting KPIs Skilled in resolving customer issues while maintaining service excellence Proactive in suggesting improvements to processes Interme...