Join to apply for the Account Manager role at ELIS
3 days ago Be among the first 25 applicants
Join to apply for the Account Manager role at ELIS
Get AI-powered advice on this job and more exclusive features.
Talent Specialist finding the right people to power Elis — specialist in hiring top talent across logistics, engineering, sales, production, and…
Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking to hire a Customer Account Manager in Chepstow who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Think like the customer and act as the voice of the customer internally while driving the business position.
Tasks
* The effective management of a portfolio of accounts with a principle aim of customer retention.
* Analyse lost business/complaint management data and implement appropriate action.
* Explore cross selling opportunities where appropriate.
* Develop Customer Account Plans to identify and review future risks and opportunities
* Ensure the Company’s growth targets for the customer portfolio are achieved.
* Select and implement the best approach to win the growth opportunity.
* Act as a lead point of contact for all matters specific to your customers.
* Understand the needs and future requirements of customers through proactive management.
* Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
* Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
* Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
* Review the commercial viability of accounts, recommending improvements or additional services.
* Agree price increases with customers as advised by the Company.
* Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
Requirements
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
* Driver’s license.
We Offer
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
• Competitive Salary plus bonus
• 33 days holiday per year
• Company Pension
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Sales
* Industries
Facilities Services
Referrals increase your chances of interviewing at ELIS by 2x
Sign in to set job alerts for “Account Manager” roles.
Leigh Woods, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 2 weeks ago
City Of Bristol, England, United Kingdom 2 weeks ago
Bath, England, United Kingdom 3 weeks ago
Leigh Woods, England, United Kingdom 2 weeks ago
Chepstow, Wales, United Kingdom 2 days ago
Bristol, England, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 3 weeks ago
Greater Bristol Area, United Kingdom 3 weeks ago
Leigh Woods, England, United Kingdom 3 days ago
City Of Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 3 days ago
Cardiff, Wales, United Kingdom 3 weeks ago
Wotton-Under-Edge, England, United Kingdom 2 months ago
City Of Bristol, England, United Kingdom 5 days ago
Bristol, England, United Kingdom 1 week ago
Cardiff, Wales, United Kingdom 1 month ago
Leigh Woods, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 2 days ago
Cardiff, Wales, United Kingdom 3 weeks ago
(Home office) Account Manager - Food ingredients
Bristol, England, United Kingdom 2 weeks ago
Chepstow, Wales, United Kingdom 1 day ago
Cambridge, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
SaaS Inbound Sales Executive and Account Manager
Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr