Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London.
You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions.
Key Responsibilities
* Deliver excellent customer service in person and by phone
* Handle enquiries, orders, complaints, and ensure accurate processing and documentation
* Coordinate customer orders, deliveries, schedules, and stock management
* Oversee trade counter operations and ensure smooth daily running
* Maintain accurate stock control and support purchasing processes
* Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site)
* Manage daily admin including tills, banking, and sales reporting
* Produce and review sales and performance reports
* Ensure full Health & Safety compliance across the branch
* Oversee maintenance of premises, plant, and equipment
* Manage staff wellbeing, attendance, holidays, and sickness
* Act as the link between senior management and branch staff
* Handle staff relations, including conflict resolution and disciplinary matters
* The role may include occasional physical stock handling and requires flexibility with working hours.
Requirements
* Strong leadership and team management experience
* Excellent customer service and organisational skills
* Ability to work in a fast-paced operational environment
* IT literate (Microsoft Office and internal systems)
* Builders' merchant or retail management experience preferred
* Forklift licence beneficial but not essential
Benefits
* Salary: £45,000 per annum
* 22 days holiday + 8 bank holidays
* Pension scheme
* Private medical cover (employee, partner, and dependants)
* Career progression opportunities
Hours
Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4
If you are an experienced leader looking for a senior branch role, apply today.