The role of National Compliance Administration Officer will include:
1. Ensuring compliance and safety: Accurately checking and processing electrical certificates to help maintain the safety and compliance of our customers’ homes
2. Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
3. Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
4. Customer and Contractor Liaison: Communicating effectively with customers and contractors to coordinate services and resolve queries
5. Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
6. Service Improvement: Identifying and highlighting any shortfalls in service delivery to ensure robust processes are in place
Skills and experiences:
7. Some experience in accurately checking and processing data
8. Recent experience of undertaking a similar role
9. Good organisational and planning skills with the ability to manage multiple tasks effectively.
10. Proven experience of working to deadlines and prioritising workloads
11. Strong communication, interpersonal and customer care skills
12. Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
13. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
14. A pension scheme with employer contributions from Sanctuary
15. Life Assurance
16. Employee Advice Service including counselling
17. Cycle to Work scheme
18. Voluntary health plans
19. Employee discounts
20. Wellbeing support and tools
21. Employee recognition scheme
22. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
23. £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)