About The Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member. In return, you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and our in-house management training
* Optional pension plan
* Additional days holiday with length of service, up to five days
* Ongoing training and development, with opportunities to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, cognitive behaviour therapy, and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our charity partner upon completing your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer's journey! No two shifts are the same; you might be welcoming customers at reception, hosting parties, or serving food and drinks. Your professional, engaging customer service, high energy, and enthusiasm will ensure our customers have an enjoyable and value-for-money experience every visit.
Our fast-paced environment requires training across all key areas of the centre, so you'll be able to support and add value throughout the customer journey. You may also work in the kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9 am to midnight. The busiest times are evenings, weekends, and school holidays, when we need availability from Team Members.
Typical shifts include:
* Weekday AM: 09:00 - 17:00
* Weekday PM: 17:00 - 00:00
* Weekend AM: 09:00 - 18:00
* Weekend PM: 16:00 - 01:00
Shift times may vary by centre. Young team members under 18 may work until midnight but no later.
We provide thorough induction and ongoing training, with opportunities for career development, including apprenticeships and management training.
To be successful, you'll need:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since listing on the stock market in 2016, we have expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud market leaders in experiential family entertainment, continually expanding and innovating.
We value diversity and inclusion, committed to creating an equitable workplace where all employees are recognized and valued. A diverse workforce makes us more relevant, competitive, and resilient.
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