Please note that this job is open only to current members of staff of Cardiff University who are eligible for redeployment. Internal Redeployment Only - Student Services Team Leader The School of Geography & Planning is seeking to appoint a self-motivated and enthusiastic individual as a Team Manager within our Education Office. The post holder will lead and manage the Education and Students Team to coordinate and support processes (undergraduate and postgraduate taught) relating to programme delivery, programme management, teaching quality assurance, student experience, student cases, assessments, awards and progression, recruitment and admissions, international and collaborative provision and timetabling. This role will be closely involved in supporting a number of exciting curriculum development and enhancement projects in line with the School’s vision and the University’s emerging Education and Students enhancement areas. This position is full-time (35 hours per week), fixed-term until 11th January 2027 and is available immediately. Salary: £33,951 - £36,636 per annum (Grade 5). Please be aware that it is not expected that we will appoint above the bottom of the grade, except in exceptional circumstances. For an informal discussion about the role please contact either Richard Parker ( ParkerRJ@cardiff.ac.uk ) or Delyth Jones ( JonesD77@cardiff.ac.uk ). Please visit School of Geography and Planning for further information about the School. It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable. As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion. When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: 21337BR. Please Note: From 2026/27 Academic year, the School of Geography & Planning and the School of Social Sciences will be coming together as one entity, creating the new School of Human and Social Sciences (working title). More information can be found here. Furthermore, Cardiff University is going through a period of transformation. We are changing our services and structures to better support our students, academic, professional & support staff to deliver on the strategy “ Our future, together ”. This role is within an area of the University which is part of the current transformation activities. We are undertaking a staff consultation in this area which will end on 26th February 2026 and agreed changes will be enacted in the 2026/27 academic year. There will be jobs for everyone, and recruitment to this role will continue; however, as part of the transformation, the role may change. Closing date: Monday, 2 February 2026 Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Job Description To lead, manage and develop the Student Services Team within the School of Geography and Planning, ensuring the effective delivery of high-quality administrative and student support services across the student lifecycle. The post holder will oversee and coordinate processes relating to programme delivery, assessments, student experience, cases, progression, recruitment and timetabling, ensuring service level agreements are met and continuously improved in line with School and University priorities. Key Duties Manage the operation of the Student Services team, planning, organising and delegating work, monitoring progress and intervening as required. Manage the performance, induction and development of the team. Support and guide team members in welfare issues, escalating as necessary to specialist support areas. Ensure the delivery of the team’s service level agreements, adapting these according to changes in workload and customer requirements. Collaborate with others in order to make recommendations for the development of established processes and procedures. Undertake the training of others in areas relating to the team’s work. Undergo personal and professional development that is appropriate to and which will enhance performance. Establish working relationships with key contacts to help improve service levels, developing appropriate communication links within the University and outside bodies as required. Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate. General Duties Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties. Abide by University policies on Health and Safety and Equality and Diversity. Perform other duties occasionally which are not included above, but which will be consistent with the role. Essential Criteria Qualifications and Education NVQ 3/A-Levels or equivalent. Knowledge, Skills and Experience Substantial experience of supervising a team. Specialist knowledge of appropriate administrative systems and processes. Ability to set up standard office systems and procedures and make improvements as appropriate. Customer Service, Communication and Team Working Ability to communicate detailed and complex information effectively and professionally with a wide range of people. Experience of managing the work of others, Experience of dealing with performance and welfare issues. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered. Planning, Analysis and Problem solving Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes. Evidence of ability to plan the work of a team, reacting to changes in workload and priority. Desirable Criteria Degree or an equivalent qualification or equivalent work-related experience. Experience of working in a Higher Education environment. Fluency in Welsh, written and oral.