Shop Supervisor
4 The Moor, Falmouth TR11 3QA
15 Hours per week inc weekends on rota
£12.79 per hour + rewards & Benefits
Job Overview
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5:15 in most of our shops. The earliest we start is 8:45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Location
The bright and airy Sue Ryder charity shop is located on ground level at 3 The Moor, Falmouth, next to the bus stop. We have two car parks within easy walking distance, making it convenient to drop off donations.
Key Responsibilities
* Using your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team, who’ll look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your team’s health and safety is a priority.
* Help to manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme - £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan, to claim back costs of routine healthcare
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee support programme
* and lots more (see full list on our careers website)
Equal Opportunity Employer
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
Accessibility and Inclusive Recruitment
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility — single step to front door then all on one level.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Our commitment to equity, diversity and inclusion — for more information visit www.sueryder.org/jobs/equity-diversity-inclusion.
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