The Company
Johnson Burke & Co Ltd (JBL) is a boutique residential property management company providing honest and professional building management services. We manage properties where leaseholders/freeholders share responsibility for running costs via service charges. Our work adheres to strict guidelines set out by the Royal Institute of Chartered Surveyors (RICS), the Landlord and Tenant Act 1987, the Leasehold Reform, Housing and Urban Development Act 1993 and more recently the Building Safety Act 2022.
Job Purpose
The Admin and Compliance Manager is responsible for overseeing all administrative functions of the business, managing the administrative team, and ensuring smooth day-to-day operations of the office. A key part of the role is ensuring building safety and statutory compliance across all properties managed by JBL. The role requires strong leadership, excellent organisational skills, and a detailed understanding of compliance and health & safety requirements within the residential property sector.
Key Responsibilities :
Office & Team Management
* Supervise and support the administration team to ensure consistent, high-quality service delivery.
* Oversee workflows, delegate tasks, and ensure deadlines are met.
* Act as first point of contact for escalated administrative and client service issues.
* Maintain a professional, efficient, and welcoming office environment.
Compliance & Building Safety
* Take ownership of compliance management across all properties managed by JBL.
* Ensure statutory health & safety, fire safety, and building safety requirements are met for all managed buildings.
* Maintain compliance registers, including fire risk assessments, health & safety inspections, asbestos reports, and other regulatory documents.
* Liaise with contractors, surveyors, and relevant authorities to arrange compliance inspections and remedial works.
* Monitor and review contractor performance to ensure adherence to compliance requirements.
* Keep up to date with changes in legislation and best practice, ensuring company policies and processes reflect these.
Administration & Systems
* Oversee the efficient operation of the Microsoft Office 365 SharePoint and Planner systems and ensure data accuracy and security in line with GDPR.
* Ensure all administrative processes (correspondence, mail merges, Section 20 Notices, newsletters, client communications) are managed efficiently and consistently.
* Monitor service standards and implement process improvements where necessary.
* Ensure financial and administrative records (including service charge documentation) are accurate and up to date.
Communication & Stakeholder Management
* Provide clear and effective communication to leaseholders, freeholders, contractors, and colleagues.
* Support the Managing Director in preparing reports minutes of meetings, and compliance updates.
* Represent JBL professionally when dealing with clients, contractors, and regulatory bodies.
* Attend Zoom meetings with boards of directors and leaseholders
Skills & Attributes
* Proven experience in office management, compliance, or property management administration (minimum 5 years).
* Strong leadership and team management skills.
* Excellent knowledge of building safety, health & safety regulations, and compliance requirements in residential property management.
* Outstanding organisational skills and attention to detail.
* Effective verbal and written communication skills, with the ability to manage difficult situations calmly.
* High level of IT literacy, including Microsoft Office 365, Word, Excel, and SharePoint.
* Strong numerical and reporting skills.
* Ability to prioritise and manage multiple projects and deadlines ensuring completion.
* Commitment to working with honesty, integrity, and professionalism.
* A willingness to grow with the business.
Entry Requirements
* At least 5 years' experience in an office management or compliance-focused role, ideally within residential property management.
* Demonstrable knowledge of statutory building safety compliance and health & safety legislation.
* Supervisory or management experience essential.
* Relevant qualifications in health & safety, compliance, or property management (desirable but not essential).
Additional Information
This job description is intended as a guide and is subject to change depending on the needs of the company. The postholder may be required to undertake any other reasonable tasks as directed by the Directors to support the smooth running of the business.
Job Type: Full-time
Pay: £38,000.00-£40,000.00 per year
Ability to commute/relocate:
* Watford WD17 1NA: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (preferred)
Experience:
* Administrative: 3 years (required)
* Supervising/Management: 3 years (required)
Work authorisation:
* United Kingdom (required)
Location:
* Watford WD17 1NA (preferred)
Work Location: In person