Job Summary
RFL Property Services (RFLPS) is entering an exciting phase of growth. As a wholly owned subsidiary of the Royal Free NHS Foundation Trust, we provide high-quality estates, capital, PMO and transformation consultancy services to NHS organisations and partners.
To support our expanding portfolio and mission to be the trusted partner for transforming the healthcare environment, we are now recruiting a senior leader to form a new, integrated leadership across Programme Management, Transformation and Service Delivery. The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers.
The postholder must be willing to travel to our customer sites outside their standard place of work.
You Will
* Ensure consistent, high-quality delivery across PMO and Transformation services
* Lead service quality frameworks, KPIs and assurance
* Oversee contract performance, commercial management and financial control
* Lead workforce planning, capacity management and resource optimisation
* Act as the senior escalation point for service delivery issuesli>
About Us
* A competitive salary offering between £84,672 and £96,788 per annum depending on experience
* 25 days annual leave plus public holidays
* NEST pension scheme
* Group life assurance (4 × annual salary)
* Access to free virtual GP appointment for you and your family
* Company funded learning and development opportunities to support personal professional development
* Car leasing salary sacrifice scheme
* A range of discounted lifestyle and well‑being benefits
* Hybrid working
\
Details
Pay scheme: Permanent
Salary: £84,672 to £96,788 a year per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 391-RFL-7730655
Job locations: RFLPS and its associated customer sites, London, N1 9PF
Person Specification
Education & Professional Qualification
Essential
* oDegree or equivalent professional qualification
* oProgramme, project or service management qualification or equivalent experience
* oEvidence of ongoing CPD
Desirable
* oProfessional qualification in Better Business Case
* oP3O certification or any other relevant PMO related training
* oPostgraduate qualification or MBA
* oCommercial, contract or financial management qualification
Experience
Essential
* oSenior experience leading service delivery in consultancy, transformation or programme environments
* oExperience managing service quality, performance and assurance
* oExperience of contract and financial management across multiple services or programmes
* oExperience of workforce planning and resource management
Desirable
* oExperience in developing strategy documents or long form reports, such as estates strategies, options appraisals etc
* oWorking with New Hospital Programmes
* oNHS or public sector consultancy experience
* oExperience managing PMO or transformation services at scale
Skills and aptitudes
* Strong understanding of contract management and financial controls
* Advanced leadership and people management skills
* Excellent analytical, problem‑solving and decision‑making skills
* Strong communication, influencing and stakeholder management skills
* Highly organised, accountable and detail‑oriented
* Credible and confident leader in complex environments
Personal Qualities & attributes
* Values‑driven with a strong focus on quality and customer experience
* Able to balance operational delivery with strategic oversight
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Royal Free London Property Services Ltd
RFLPS and its associated customer sites
London
N1 9PF
Employer's website: http://jobs.royalfree.nhs.uk/
#J-18808-Ljbffr