Job Summary
We are seeking a candidate to join our team as a Sales Administrator. This role will involve providing essential support to the sales team by handling administrative tasks, processing orders, managing customer interactions, and maintaining sales records. They will ensure smooth sales operations and efficient communication between sales teams, customers, and other departments. Their responsibilities typically include order processing and customer relationship management.
Key Responsibilities (but not limited to):
Order Management - Receiving, processing, and tracking sales orders through various channels such as online, phone, or email.
Placing orders with suppliers, informing customers of any delays/shortages with their order.
Customer Interaction - Handling customer inquiries, providing support, and resolving issues related to sales orders.
Sales Support - Responding to customer quotation requests, chasing orders/backorders and any general enquiries.
Essential Skills:
Previous administrative experience is essential.
Communication Skills - Must have good all round communication skills, particularly telephone communications. Communicating effectively with customers, colleagues, and other departments.
Organizational Skills - Managing multiple tasks, prioritizing workload, and maintaining accurate records.
Attention to Detail - Ensuring accuracy in order processing, data entry, and report generation.
Customer Service Skills - Providing excellent customer support and resolving issues efficiently.
Technical Skills - Proficient in using sales software, Microsoft Office Suite (including Word & Excel).
Problem-Solving Skills - Addressing and resolving customer inquiries and issues effectively.
Background and Experience:
Relevant experience in sales administration or a similar role is preferred.
Experience with sales software and CRM systems is also an advantage.
If you are a motivated individual and possess the skills and experience required, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
* Free parking
* On-site parking
Work Location: In person