Director of Studio Operations – Fitness franchise business
Location: London
Salary: £70,000 - £80,000
About the Role
My client is a brand-new Fitness concept coming to the UK. They are established internationally and are moving the franchise to England. They require a dynamic and driven Director of Studio Operations to oversee the growth, culture, and operations of the studios. This is a leadership role designed for a highly motivated individual who thrives in managing people, driving performance, and delivering an exceptional client experience. The Operator will serve as both a business leader and cultural ambassador, setting the tone for the studios while ensuring operational excellence and long-term growth. This is a multi-faceted role that requires strong leadership, business acumen, and a passion for health, fitness, and community building.
Key Responsibilities
1. Lead and manage day-to-day studio operations in alignment with company strategies, policies, and procedures.
2. Ensure delivery of exceptional client experiences that reflect the brand and service standards.
3. Track and analyze performance through KPIs including sales, client retention, utilization, expenses, and payroll.
4. Plan and execute local marketing initiatives to drive new client acquisition and exceed revenue targets.
5. Cu...