Overview
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location. Bailbrook House Hotel is a prestigious luxury country house hotel with 88 bedrooms, located in Bath and awarded 4 Silver stars by the AA. We are currently recruiting for a Night Supervisor at Bailbrook House Hotel, part of Hand Picked Hotels.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Each property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
Responsibilities
* The Night Porter Supervisor is responsible for ensuring that the Night Reception Team consistently delivers exceptional service throughout the night, putting the guest at the heart of all activities.
* Lead the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
* Maintain a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging the team with training and initiatives.
* Build effective relationships to create a positive learning environment; make clear, confident decisions, consulting with others where needed to ensure the team reaches the same goals.
* Ensure safety and security is a main priority for night teams, while fulfilling multiple roles as needed (e.g., working on the bar, cleaning, setting up conference rooms, delivering room service orders).
* Be inspired, have fun, and contribute as part of the Passionate Hand Picked Team.
About You / Qualifications
* Previous experience at supervisory level within a Hotel Nights team is required; ideally in a 4/5-star luxury hotel.
* Good working knowledge of Opera is desirable but not essential.
* Proven experience in managing, coaching and developing teams; able to motivate others to achieve their goals and reach their full potential.
* Driven to deliver outstanding and memorable customer service; able to build rapport with colleagues and guests and ensure guests feel safe and at home.
* Professional, organized and friendly approach with the ability to anticipate guests’ needs and create memorable experiences.
Benefits
* A competitive salary package of £16.32 per hour plus a share of service charge.
* Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week (may vary with business needs).
* Company pension scheme with a generous employer contribution.
* Life assurance, Employee Assistance Program, Company Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 days with length of service.
* Forward career progression with access to in-house and external training programs, including apprenticeships up to level 7.
* Discounted staff stays in our hotels and on food & drink.
* Annual loyalty awards and online retail discount platform access.
* Opportunities to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Note: This job posting references Night Supervisor responsibilities at Bailbrook House Hotel and may include standard hotel operations duties across shifts.
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