Technical Manager (EMENA)
Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK ● Wimpole St, London W1G, UK Req #82505 16 June 2025
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Technical Manager (EMENA), there’s never been a better time to join. The Technical Manager is responsible for delivering technical governance and performance in Region for all Costa platforms selling food & beverage sourced by Costa.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
1. Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
2. A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
3. The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
4. 50% discount in all Costa-owned stores, and 25% off in other participating stores
5. Private medical cover thanks to our Private Healthcare scheme
6. And that’s not all. Explore even more of our perkshere:
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Technical Manager (EMENA) is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:
7. Responsible for co-ordinating and delivering the technical approval and monitoring of locally managed suppliers, escalating risk where appropriate to the Technical Line Manager, Procurement and Marketing Teams.
8. Responsible for identification of Food Safety and Quality product risk and ensuring effective management to either, eliminate, mitigate, or escalate to the Technical Line Manager where appropriate.
9. Manages supplier performance through Technical KPI reporting and targets, escalating where required to the Technical Line Manager, Procurement and Marketing team’s.
10. Drives continual improvement of supplier standards through regular supplier reviews, development, implementation, and monitoring of improvement plans.
11. Delivers seamless Campaign launches with new and renovated products.
12. Responsible for product specification management and accuracy, conducting specification completeness and accuracy checks, specification status changes e.g., delist.
13. Support EMENA Global Franchise Partners Assurance to maintain assured safety, legality and compliance to the Costa Quality Management System, the Costa Global Partner Technical Policy and associated processes.
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Who you are
It’s your unique ingredients we’re interested in:
14. Food Safety & Quality management for related product category e.g., Dairy, Coffee, Savoury Ready to Eat, Cakes & pastries
15. IS0 Lead auditor qualified
16. Knowledge of Food Labelling Legislation
17. Detailed understanding of Allergen management in Supply Chain and Stores.
18. Formal training in risk assessment & risk management
19. Strong influencing skills, verbal, written, communication and analytical skills
20. Supplier Quality Management
Location – Loudwater or London– Hybrid
Other details
21. Job Family UK_B Grade_SC
22. Job Function (REQUIRED FIELD) EMENA - Supply Chain
23. Pay Type Salary
24. Employment Indicator Permanent
25. Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK
26. Wimpole St, London W1G, UK