3rd Line Technical Support Salary: £42,648 – £63,978 on-call allowance Contract: Fixed Term | Hours: Full-time (36 hrs) Location: Newcastle upon Tyne A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you’re a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you. What You’ll Do * Act as the 3rd line escalation point for technical issues * Lead recovery during critical incidents * Investigate root causes and document fixes * Maintain, monitor and optimise ICT systems * Communicate clearly with stakeholders * Contribute to strategic improvements and new system implementations About You * Strong background in ICT support * Excellent problem-solving and communication skills * Customer-focused with a proactive, solution-driven mindset * Able to work collaboratively and take initiative What You’ll Get * 36-hour working week, Monday–Friday * Generous pension scheme * 28 days annual leave bank holidays volunteering time * Free or discounted regional travel * Access to health cash plans and over 1,000 retail discounts * Training and career development opportunities