Customer Relationship Manager (French Speaking)
CDE Group Cookstown, Northern Ireland, United Kingdom
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Customer Relationship Manager (French Speaking)
CDE Group Cookstown, Northern Ireland, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Customer Relationship Manager (French Speaking) role at CDE Group
Job Description
Job Description
Location: C D E Group Ltd, H1, Kilcronagh Business Park
Reporting to the regional Head of Lifetime Care and working closely with the rest of the CustomCare team, the Customer Relationship Manager (CRM) will be pivotal with developing the optimal working relationship with every customer associated to their territory.
In return, the CRM will strive for all customers to be a Customer for Life with CDE, by ensuring CustomCare is committed to delivering best lead time, quality and value for all customer requirements.
Responsibilities
About The Role
Act as the account manager for multiple customers (as defined within the CRM territory) and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers. Other members of the CustomCare team will communicate and deal directly with customers but it will be responsibility of the CRM to own the relationship.
The role will be a key revenue generation role for CustomCare. The objective will be to do this by providing the best service possible and grow in partnership with customers.
50%-75% Physical site presence will be required. The CRM will be responsible for creating their own schedules, ensuring all customers receive the number of desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional Head of Lifetime Care.
Own the customer satisfaction score for their territory. The CRM will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
It will be the responsibility of the CRM to re-engage with CDE customers that are deemed inactive. Where necessary an action plan will be created and implemented to get the customer(s) active again with CDE. Likewise, it will also be the responsibility of the CRM to maintain all active customers.
Communication will be key! Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
Collaborate internally with the regional Head of Lifetime Care and CustomCare functional managers to ensure all customer requirements are met, such as parts, service and out of scope project solutions.
Provide customer feedback to internal colleagues and stakeholders. Feedback is to be open, honest and constructive with the aim of providing sufficient detail for driving improvement or for praise. The CRM will be the eyes and ears on the ground, being exposed to a wide range of intel, so it’s essential this is fed back internally.
Will be the most knowledgeable person within CDE with regards to understanding their customer’s business model, material throughput, plant, equipment and overall operations.
Naturally listens for and understands any Capital Sales opportunities, where the CRM communicates these to the Business Development team.
Responsible for the On-Boarding process of new customers/projects into the defined the territory, which will include the management of IFS milestones and the offering of a tailored service plan.
The CRM will follow up with any enquires within their territory that may not be directly related to CDE’s core business but may lead to a commercial opportunity.
Fully embrace the use of IFS and ensure all requirements are actioned promptly.
Apply the minimum quality and environmental standards required under ISO 9001 and 14001 and the company Quality and Environmental standards.
Ensure full compliance to our H & S Management system at all times.
Skills Needed
About The Company
WE ARE CDE. ENGINEERED FOR YOU We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus –our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
Company Culture
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.
Required Criteria
Desired Criteria
Closing DateFriday 5th September, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Machinery Manufacturing
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Northern Ireland, United Kingdom 4 days ago
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