Our client is a beautiful, one-of-a-kind country house hotel based in the UK. Set in the stunning area of Ascot, they are looking for a Director of Guest Experience to coordinate guest experiences that result in treasured long-lasting memories and guest loyalty. You must have experience using Opera. You'll be wondering what's in it for you as the Director of Guest Experience £43,260 per annum plus £2,500 to £3,000 service charge Excellent training and development opportunities Competitive Private Pension Scheme Rental deposit scheme Employee social events Seasonal ticket loan Discounts in various high street and online shops Complimentary stays including breakfast across the group F&B discount at selected restaurants within the group Responsibilities as the Director of Guest Experience Overseeing, managing and motivating the Guest Services and Guest Relations Departments to ensure each and every guest has a truly wonderful experience Supporting the Director of Rooms with the daily operations of the hotel Communicate effectively with the Guest Service Team and Central Reservations Team to ensure a seamless and professional service is provided to each guest Building a positive rapport with guests and managing any complaints efficiently by ensuring issues are resolved during the stay Developing the guest service and guest experience leaders to ensure their teams are focused on delivering a guest-centric service The hotel takes pride in hosting a variety of exclusive VIP guests and prestigious blue-chip companies; therefore you will be a detail-orientated Director of Guest Experience who is eager to exceed guest expectations. We appreciate that your CV may not be up to date. No problem, send me what you have to toby@goldenkeys.co.uk or look me up on LinkedIn and send me a message there!