At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures. Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
Main duties of the job: The shift pattern will vary and is rotered 5 days over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
Qualifications
* Essential criteria Education to GCSE standard
* Desirable criteria Customer service qualification
Experience
* Essential criteria Proven experience of working in a customer service environment
* Essential criteria Proven experience of working with PC's and Microsoft Office
* Desirable criteria Proven experience in Call Centre / Multi line telephony as main part of role
Skills, ability and knowledge
* Essential criteria Well developed communication skills
* Essential criteria Flexibility to cover a variety of shifts sometimes at short notice
Personal Qualities
* Essential criteria Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate
* Essential criteria Able to understand own limitations and when to escape problems
* Essential criteria Able to demonstrate a flexible approach to shift working, understanding that shifts may be changed at short notice to meet the requirements of the 24/7 Operator service
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