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Service Design and Transition Manager, Aberdeen
Client: BJSS
Location: Aberdeen
Job Category: Other
EU work permit required: Yes
Job Reference:
fef5b7fe09aa
Job Views:
26
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; Help develop robust, repeatable templates for Service Design, Transition & Acceptance processes; Align Service Design and Transition with business processes.
* Objectives: Create artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. This includes conducting maturity assessments, defining service scope, designing service support models, SLAs, process models, support runbooks, toolsets, roles and responsibilities, reports, transition plans, security approaches, and third-party integrations.
* People Management: Support and mentor team members in the Service Design and Transition function.
* Raising awareness of BJSS (Managed Services): Promote BJSS internally and externally through events, townhalls, conferences, and other communication channels.
* Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, pre-sales, and provide Service Management consultancy for client engagements. Work across multiple Managed Service projects as needed.
About You
We’d love to hear from you if:
* You lead by example and take responsibility.
* You have a mindset for continuous improvement.
* You possess strong interpersonal, presentation, and motivational skills.
* You can mentor and give effective feedback.
Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining our positive culture.
Experience
* Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
* Experience in Service Operations across Managed Services.
* Proven ability to design and implement new service structures, including presentations and bid materials.
* Familiarity with various service management tools.
Some of the Perks
* Flexible benefits allowance.
* Industry-leading health and wellbeing plans.
* Life Assurance (4x salary).
* 25 days annual leave plus bank holidays.
* Hybrid working model with flexibility between office, client site, and WFH.
* Discounts from retail and service providers.
* Referral scheme, holiday buy/sell options, EV scheme.
* Training and certification support, including access to O’Reilly.
* Opportunities to get involved in diversity initiatives and social events.
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