Business Change Manager
Location: Hybrid
Contract: Permanent
Your next chapter
Travel Chapter is the holiday home people. We connect guests to incredible places to stay across the UK and help homeowners share the places they love most. As a certified B Corp, we care about doing things the right way for our people, our communities and our planet.
We are now looking for a Business Change Manager to support our teams in identifying, shaping and delivering meaningful organisational improvements. This role plays a key part in driving efficiency, modernising processes and unlocking better commercial and customer outcomes across the business.
If you are someone who loves solving problems, improving how things work and bringing people along on the journey, this could be the role for you.
What will I be doing
As Business Change Manager, you will work across multiple functions to identify opportunities for operational improvement and deliver change from concept through to implementation. You will be responsible for:
• Defining, measuring, analysing and implementing process improvements across functions
• Identifying opportunities for commercial efficiencies, operational effectiveness or improved customer experience
• Analysing risks and summarising findings in a way that supports decision making
• Building strong business cases that consider operational and technical implications
• Managing change delivery from discovery to adoption, ensuring measurable success
• Partnering with stakeholders at all levels to align expectations and maximise outcomes
• Producing clear documentation, reporting and recommendations that drive visibility and action
• Reviewing and influencing processes, costs and performance metrics
• Identifying opportunities both proactively and in response to business needs
• Supporting a culture of continuous improvement across Travel Chapter
What will I bring
• Proven experience delivering process improvements and change projects in a complex organisation
• Strong analytical mindset with the ability to translate insight into decisions and recommendations
• Comfortable managing stakeholders at all levels and adapting communication style to suit different audiences
• Strong organisational skills and attention to detail with a structured approach to documentation and reporting
• Confident presenting operational and business risk in a balanced and commercially minded way
• Clear written and verbal communication skills and able to create compelling narratives for change
• Curious, persistent and commercially aware with a proactive approach to improvement
• Team-oriented with a collaborative mindset and the ability to influence without authority
Lean Six Sigma certification (Green Belt or above) is an advantage but not essential. Experience working across operational and technical environments is helpful.
How we work
This role works across the business and will require occasional travel to our UK offices to work directly with teams and stakeholders. We encourage curiosity, collaboration and learning, and we value people who want to make things better.
Why Travel Chapter
Joining Travel Chapter means joining a business that genuinely cares about its people, its customers and its impact. You will have the opportunity to shape how we work, improve the experience of our teams and customers, and help enable sustainable business growth.
Ready to start your next chapter
We would love to hear from you.