Role Description
If you are a critical thinker and have expertise in the handling of either Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims, we have a number of quality assurance roles available. Capability across multiple claims disciplines/lines of business is preferred but not essential, as is previous experience of performing quality assurance.
Location: This role can be based in either of our Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol offices. This is a hybrid role.
Salary Information
Circa £45,000. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
Your insight will drive performance improvements and directly contribute to the success of claims.
Responsibilities
* Conduct quality assurance reviews on Motor Personal Injury, Home, Commercial Property/Casualty including Disease, Financial Lines claims and Claims Suppliers.
* Design and perform claims and claims supplier themed reviews.
* Engage with key stakeholders throughout.
* Produce detailed analysis and actionable insight to continuously improve customer outcomes, financial outcomes and performance effectiveness.
Essential Skills
* Must have proven experience in insurance claims and/or quality assurance.
* Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, or Casualty, Disease and Financial Lines claim processes.
* Ability to conduct in-depth quality assurance reviews with little supervision.
* Well-developed analytical skills, critical thinking and attention to detail.
* Excellent report writing and communication skills.
* Experience in sourcing and managing audit sample lists.
* Capability to identify and recommend opportunities for process improvement.
* Relevant industry qualifications and proven experience in insurance claims and/or quality assurance.
* Well-developed organisational and time management abilities.
* Adaptability to work in both remote and office-based environments.
* Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing.
* Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance.
Desirable Skills
* Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
* Flexible buy/sell holiday options
* Hybrid working
* Annual performance related bonus
* Contributory pension scheme
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts
* Volunteering days
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
We support the government scheme “Access to Work”; please feel free to ask us about the access to work scheme. As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Closing date: 19th May 2026. We reserve the right to close the advert early if we reach enough applications.
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