Account Manager/Contract ManagerSoutheast - 1 Year Fixed Term maternity cover£40,000 Per AnnumAre you an experienced Contract ManagerAre you Client & Customer focussedAccount Manager/Contract ManagerSoutheast - 1 Year Fixed Term maternity cover£40,000 Per AnnumAre you an experienced Contract ManagerAre you Client & Customer focussedDo you have a drive to lead projectsIf you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is an exciting opportunity for youYou will be responsible for leading, developing and managing one of our prestigious contracts to ensure the commercial expectations are achieved and future commercial and service provision opportunities are maximised.What You’ll Do Develop and maintain a full understanding of the client’s vision and aspirations and ensure APCOA are positioned to realise new opportunities to assist our client realise their vision.Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised.Constantly improve the usability and customer experience of the registration platforms resulting in improved compliance with the our processes.Direct data gathering, auditing and analysis for measuring the performance of the contract and compliance to operating procedures and review competitor activity.Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.The ideal candidate will have a background of Management experience and a thorough understanding of contract processes. What you’ll Bring 2-3 Years of Account/Contract Management experience.Exceptional relationship management skills with clients, suppliers, and internal teams.Excellent communication and interpersonal skillsProven self-starter with excellent problem-solving skills What’s on offer Up to £40K per annum33 days holiday including 8 Bank holidaysHealth cover includedCompetitive Pension packageOngoing Training and DevelopmentEmployee discount schemeDo you think you could be the right person for this role Is this the next opportunity you are looking for We want to hear from you, so APPLY NOWWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.