Position: Control Tower Operations Manager
Contract Type: Permanent – 40 hours
Location: Coventry, Baginton
Shift: Nights / Monday-Friday
Join the UK’s premier parcel delivery company
What you’ll do:
To effectively and efficiently manage the Coventry Campus yard, Control Tower and local Linehaul operations, in line with the operational core values and in accordance with the principles of the Company ‘Mission Statement’.
To motivate, coach and develop a site team to achieve excellence in all areas of the operation. A focused and as necessary hands-on approach is required in some areas. The main role aim is to achieve excellence on standards of service and to liaise and work with the Control Tower manager to ensure that KPI’s and standards are achieved as detailed in the site plan.
Key Role Responsibilities:
1. Ensure that all Health and Safety policies and procedures are complied with within own area of control (as stated in the employee handbook/displayed at the location) in line with Location Risk Assessments
2. Adhere to all Security Policies and Procedures as outlined in the employee handbook displayed at the location
3. Ensure that all Key Performance Indicators are achieved
4. Present a caring and helpful attitude at all times towards customers and all colleagues
5. Ensure that all verbal and written communication is appropriate and in line with Data Protection Regulations
6. Respect other workers religious/personal beliefs
7. Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site
8. Ensure that the operational service provided by the Control Tower achieves and or exceeds Company minimum standards
9. Review cost performance to ensure that costs are in line with agreed targets.
10. Ensure that the site compliance schedule is regularly updated and that targeted improvements are achieved and maintained
11. As outlined within the role core responsibilities, ensure that site health and safety procedures and safe working practices are implemented and strictly adhered to
12. In conjunction with the Health and Safety department, ensure all areas of risk are assessed and documented appropriately
13. Ensure that you are in possession of all appropriate data and information necessary to enter into cogent debate when challenged on aspects of the site performance
14. Review monitor and ensure all site records are updated, particularly, but not exclusively transport, to ensure that these are in compliance with statutory and company requirements and that these will meet with strict compliance and audit procedures
15. Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Campus Manager or Head of Department.
16. Oversee Coventry Campus Control Tower operations
17. Deliver outstanding service to our Customers, Hubs and Network of Depots and customers with a team driven to be the best they can be
18. Achievement of Compliance Targets within the operation and Department through ensuring Legislation and Company policies are adhered to at all times
19. Ensure resolution of operational issues, through proactive management of areas of concern, quick response to immediate problems and strategic planning of potential areas of weakness. Planning of contingencies in case of site failure.
20. Encourage a competitive environment with clearly set productivity and service level targets for your teams
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
21. Annual Leave: At least 33 days of annual leave (including Bank Holidays).
22. Career Progression
23. Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For
24. Transport Manager CPC (essential)
25. 2+ years experience of leading a team
26. 2+ experience in transport office environment
27. 2+ years Yard Management Systems (YMS) experience
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.