Salary/rate: Up to £28000 per annum + £18.80 per hour PAYE
My client is a major housebuilder who are looking for a Customer Care Co-Ordinator to join the team on a temp to perm basis, in West Malling, Kent.
Details of the role are as follows:
* To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
* To communicate with the Customer Care Manager and Head of Customer Care.
* To maintain the relevant Customer Care system(s) and dashboard(s).
* To co-ordinate schedule of works for the Customer Care Operatives.
* Handling and responding to all customer correspondence.
* To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
* To liaise with the Buying department - order materials as and when required.
* Ensure any issues that arise post-completion are effectively and efficiently dealt with.
* To keep accurate plot and job records.
Skills, knowledge and aptitude
* Property defect experience.
* Ability to work to deadlines and under pressure
* Ability to work on own initiative
* Communication and listening skills
* Ability to liaise with internal and external personnel
* Smart and presentable, enthusiastic, flexible
* Good telephone manner, good computer knowledge, word, excel, outlook
* Plus a bespoke system on which training will be given
* £28k per year, £18.80 per hour PAYE on a temp basis initially
* Immediate start
If you have a low level of construction defect knowledge, perhaps you have maintained your own property but possess the other attributes required, please do still apply.
This is a excellent opportunity to join a well established business.
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