Are you: · Looking for a customer service role that's out of the ordinary and offers a hybrid, flexible working week, with at least two days work from home per week?* · A natural problem solver, skilled in customer care and providing solutions, who is ready to take your career in a different, unique direction? We are looking for people like you to be welcomed into our key team of customer service diagnostics specialists, working with the leading bars, restaurants, hotels, festivals, stadiums, concerts. We keep our customers pouring. · We offer: Full time 35 hours per week (our Opening Hours are 8am to 9pm 7 days per week). Working at Innserve, you'll enjoy: Competitive salary (£24511pa ) a performance-based incentive paid quarterly. Hybrid working*: Offering flexibility and a great work-life balance. *after training period Generous holiday allowance: 23 days holiday bank holidays an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs. · Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us. · Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks. Development opportunities : In-house training, and support to pursue external qualifications and apprenticeships. · But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too! Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates. Your typical day as a Customer Service Diagnostics Advisor: You will be the first voice our customer hears when they need help so a calm, cool demeanour, sometimes under pressure, is essential. You'll join a fast paced, far from typical callcentre customer service team, supporting customers in leading restaurants, hotels, bars and at festivals, concerts, and events. Through industry leading technology, you'll diagnose their problems over the phone or arrange for one of our specialist technicians to attend their property. You will be welcomed into a team of customer service specialists who are passionate about "Keeping Britain Pouring" and who will do anything and everything they can for our customers and each other. We care about our customers: you'll support them with guidance and highest levels of customer service. You'll already have: Ideally, a background in office-based customer service, callcentre, contact centre, high-volume call handling or similar. Confidence in communicating and an ability to form positive working relationships with technicians and customers. Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach. Proven experience as an ardent team player who wants to succeed. The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones. The ability to stay cool under pressure. Hospitality industry experience is ideal but not essential. At Innserve, we are One Big Team. Interested in joining us?