Job Purpose: To ensure that the reception areas of the Practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the Practice Team including Doctors and Nurses. Key Responsibilities: 1. Telephone Duties These will include Giving out results Making appointments Prescription requests Contacting other providers Ambulance bookings General enquires Arranging home visits 2. General Reception Duties These will include Greeting and directing patients and visitors Handing out prescriptions Making appointments Responding to the needs of both Doctors and Nurses during surgery Preparing the consulting rooms prior to surgery and tidying the rooms after surgery Health and safety awareness (e.g. handling samples) General housekeeping e.g. keeping the waiting areas and reception tidy Inputting and extracting information from the Practice computer system Collecting monies from patients for non NHS services Occasional audio-typing 3. Computer Data Entry Internal Patients GPs Patient Services Manager/Business Manager All staff Community staff Specialist clinic staff External CCG Staff Hospital staff and Doctors Authority staff and Managers Representatives Visitors 4. Repeat Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per the Practice protocols Dealing with any queries relating to repeat prescriptions Main contacts Data input Summarising notes Scanning patient correspondence SKILLS AND QUALIFICATIONS Friendly and approachable Computer skills Good face to face and telephone communication skills Ability to work under pressure and prioritise workload Common sense Flexible team player including covering holidays/sickness etc. Ability to deal with violent and aggressive patients How to Apply Interested candidates should submit their CV along with a cover letter detailing their relevant experience and suitability for the role. Please send your CV along with a covering letter to Gemma White, HR Manager, Bowling Highfield Medical Practice, Rooley Lane, Bradford, West Yorkshire, BD4 7SS. Telephone: 07974 453351. Email: gemma.white@bradford.nhs.uk.