Hayward Hawk is recruiting on behalf of our client who is growing their pensions team and looking for experienced and dedicated Pensions Administrators to join their growing business. What Youll Do: Managing day-to-day pension administration tasks for DB schemes, ensuring all activities align with scheme rules and service level agreements (SLAs) Calculating and processing a wide range of member benefits including retirements, transfers, and death benefits Providing clear, empathetic, and timely communication to scheme members via phone and email Maintaining accurate records and case progress on internal systems, ensuring compliance with regulatory requirements Working closely with team members to meet deadlines and deliver an excellent client experience Flagging errors, complaints, or issues promptly so they can be addressed in line with company policy What You'll Need: Prior experience in a pensions administration role, ideally with a focus on Defined Benefit schemes A strong customer service ethic, with the ability to communicate clearly and professionally Organised and detail-oriented, with the ability to manage multiple priorities Comfortable working with pensions software and standard office tools (e.g. MS Excel, Word, Outlook) A team player with a proactive, solution-focused approach What Youll Get: A competitive salary Support for professional development A structured career path with training and development opportunities A collaborative, friendly working culture where your contribution is genuinely valued