Account Support Specialist Overview At VisionTrack we are on an exciting journey and we are looking for an Account Support Specialist to join our Account Management Team. Our business is growing and the Account Support Specialist is at the heart of it by supporting some of our key customers in their daily interaction with our business. This role will be responsible for working with our key customers and ensuring their needs are met in a timely manner to ensure high levels of customer satisfaction and responsiveness. The ideal candidate will be highly organised and have a proven background in managing projects with a customer first approach which delivers customer success. Responsibilities Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation. Maintain accurate and up-to-date records of account related activities, communications and interactions. Serve as a point of contact for clients, addressing inquiries, requests and concerns promptly and professionally. Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues. Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products. Collaborate with internal departments to gather necessary information, set up accounts and support with training. Support head of Strategic Account Management in ensuring business processes are being followed within the team. Provide exceptional customer service to clients, addressing their needs in a timely and professional manner. Support in escalated issues in conjunction with the AM to resolve them to clients satisfaction. Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision. Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges and opportunities within the accounts. Identify opportunities for process improvements and service enhancementTop of Form Bottom of Form Skills/Experience Ability to build effective relationships at all levels High level of interpersonal, communication and negotiation skills Strong organisation and planning skills and deadline driven Project management experience Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills