1st Line Technical Support / Helpdesk Engineer / Service Desk Engineer - MSP - Mon-Fri Borehamwood HQ - to-£30,000 basic.Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Technical Support / Helpdesk Engineer / Service Desk Engineer.Operating within a flat management structure, the successful Engineer will work with a varied client base providing the following remote responsibilities and duties:- Deliver excellent service, exceeding the customer expectations wherever possible- Provide First Time Fixes for incidents wherever possible- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA- Keeping Customers informed on at all time on status and progress- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction- Ensure all open tickets are worked on within the time frame provided and updatedPreferred qualifications and Skills:- Formal IT-oriented education or studying an industry recognised qualification ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.- Excellent oral and written communication skills with the ability to communicate effectively at all levels- Clear and Polite telephone manner- Excellent social skills with the ability to establish and maintain good/ productive relationships- A passion for providing exceptional cus...