Customer Service Administrator
Near Thame / Bicester, Oxfordshire
£29,000 per annum
Monday - Friday | Office Based
Berry Recruitment are currently recruiting for a friendly, organised, and proactive Customer Service Administrator to join a small and supportive organisation based in a village near Thame, Oxfordshire.
This is an excellent opportunity for someone who enjoys customer service and administration, and who takes pride in delivering great support to customers while keeping day-to-day operations running smoothly.
The role is easily commutable from Thame, Haddenham, Bicester, and Aylesbury.
The Role
As a Customer Service Administrator, you will play a key role in supporting both customers and internal teams. You will manage queries, coordinate work schedules, and ensure information is handled accurately and efficiently.
This is a varied role combining customer service, inbox management, coordination, and administration within a collaborative team environment.
Key Responsibilities
Providing professional and friendly customer service via phone and email
Managing a busy shared inbox as well as your own personal inbox
Responding promptly and efficiently to client queries and general emails
Coordinating and scheduling works for internal engineers and subcontractors
Prioritising tasks to ensure client service level agreements (SLAs) are met
Raising jobs and purchase orders on a daily basis
Updating and maintaining information on the internal system
Building strong relationships with colleagues, account managers, engineers, and clients
Supporting the wider team with general administrative tasks
About You
We're looking for someone who enjoys working in a busy, people-focused role and thrives in a team environment.
You will ideally have:
Previous experience in customer service or administration
Excellent communication skills, both written and verbal
Confidence speaking on the phone with internal teams and customers
Strong organisation and time management skills
Great attention to detail
The ability to prioritise tasks and manage a busy workload
A positive and collaborative team approach
Access to your own transport due to the rural office location
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.
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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job