Learning And Skills Advisor – Customer Experience
You will join Learning and Skills, a committed and collaborative team within Education, Schools and Inclusion, dedicated to delivering high-quality learning opportunities that improve outcomes for young people and adults across the borough. This is a supportive environment where expertise is valued, ideas are encouraged and everyone is committed to making a positive difference.
What you will get to do
* Provide outstanding customer service to learners, employers, parents, partners and stakeholders.
* Support the effective day to day running of learning venues and curriculum delivery.
* Enrol learners onto programmes, arrange payments where required and provide accurate course information.
* Coordinate curriculum administration, including qualification registration, certification, assessments and exams in line with deadlines.
* Support the administration and payment of bursaries, learner support funds and grants.
* Input, maintain and collate accurate data using management information systems.
* Operate a range of internal and external IT and financial systems with accuracy and attention to detail.
* Respond to queries and provide information to managers and operational staff.
* Follow, review and update procedures relevant to the role and contribute to continuous service improvement.
* Work collaboratively as part of a team and contribute to achieving service objectives.
* Undertake any other duties appropriate to the grade of the post.
What You Will Bring
* Knowledge of business and educational procedures and administrative processes.
* Competence in Microsoft Office and digital systems.
* Appropriate level of English and maths for the role.
* Experience of working in a business or educational setting, following established procedures.
* Strong written and verbal communication skills.
* Experience of data input and management using management information systems.
* A commitment to high-quality customer care and service delivery.
* The ability to work flexibly, use initiative and contribute effectively as part of a team.
What’s In It For You
* Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
* Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
* Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
* Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
* Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
* Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
* Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
* Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
* Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Additional Information & Policies
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process.
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