Job Description: Senior Service Engineer – Security Systems Contract: Permanent, Full-time (40 hours per week) Salary: Up to £45k Basic DOE A well-established fire and security company is seeking an experienced Senior Service Engineer to join their growing team. This role will involve servicing, maintaining, and supporting a range of security systems across commercial and high-security sites, including CCTV, Access Control, and Intruder Alarm systems. The ideal candidate will have a proven track record in service and maintenance, strong technical knowledge, and excellent customer service skills. Key Responsibilities The Senior Service Engineer will: * Carry out routine maintenance, testing, and troubleshooting of security systems, ensuring all work meets the highest technical and safety standards. * Attend reactive callouts and perform planned preventive maintenance in line with contractual obligations. * Provide on-site technical support and clear communication with clients, offering effective solutions to system faults. * Maintain detailed service records and reports to ensure compliance and consistency. * Work closely with service administration and engineering teams to deliver a seamless customer experience. * Participate in the company’s on-call rota to provide emergency support when required. * Mentor and support junior engineers as the team continues to expand. Skills and Experience Required * Strong diagnostic and problem-solving skills with a proactive approach. * Solid understanding of relevant industry standards (e.g. BS EN 50131, PD6662, NCP 104, NCP 109). * Proven background in maintaining and repairing CCTV, Access Control, and Intruder Alarm systems. * Experience with enterprise-level systems such as LenelS2, Gallagher, or C-Cure is highly desirable. * Familiarity with IP-based systems, networking, and associated software applications. * Excellent communication and customer service abilities. * Ability to work independently while managing time and priorities effectively. * Relevant industry or manufacturer training is advantageous (NVQ, City & Guilds, BTEC, 18th Edition). Additional Requirements * Full, clean UK driving licence. * Right to work in the UK. * Willingness to work occasional overnight stays and participate in the call-out rota. * Must pass BS7858 Security Screening and an Enhanced DBS check (SC clearance is beneficial). What’s on Offer * 26 days Holiday BH (34 days total) * Private Healthcare after successful probation * Pension Scheme * Laptop, phone and tools provided * Option of Van or Car This is an excellent opportunity for a driven engineer looking to step up into a senior role within a respected and expanding fire and security company. If interested and have relevant skills, please apply today