Customer Service Coordinator - Whittlesey
Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom
Req #598
We are currently seeking a full-time, motivated, and enthusiastic individual to join our busy team as a Customer Service Coordinator. The role is based Monday to Friday, from 8:45 am to 5:00 pm.
Salary: circa £23,500, rising to £24,600 after a successful probation period.
Do you have the skills and personality to succeed in our busy sales and customer service centre? As the first point of contact for queries and orders across our range of building products, you will work as part of a motivated team committed to providing outstanding service. If yes, this role could be for you.
Your duties include, but are not limited to:
* Serving as the primary contact for merchant and housebuilder customer inquiries and processing orders for our building products.
* Managing customer accounts and processing orders.
* Collaborating with other departments to ensure smooth operations and effective communication.
* Managing a busy workload with excellent problem-solving skills and a customer-centric attitude.
About you:
* A drive to provide excellent customer service.
* Confident and outgoing personality.
* Proficient in MS Office and CRM software.
* Strong communication and interpersonal skills.
What we offer:
* Competitive salary and benefits package.
* 27 days of annual leave plus Bank Holidays.
* Monthly performance-related bonus scheme.
* Free on-site parking.
* Reward and recognition schemes.
* Life Assurance and Company Pension Scheme with up to 10% employer contribution.
* Gym benefit and Cycle to Work Scheme.
* Access to Employee Assistance Programme for self and family members.
* Holiday Exchange Scheme.
* Financial Wellbeing Program.
* Opportunities for personal development and progression.
About Forterra:
We are a leading manufacturer of a diverse range of trusted concrete and clay building products used extensively in the construction sector. Our brands include Thermalite, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.
Our purpose is to build lasting legacies by manufacturing products that support our customers' construction projects from the ground up.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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