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Building Services Coordinator
Salary: £28,280 to £30,280
Contract: Fixed Term, 6-9 Months
Hours: Full-time, 35 hours per week, Monday to Friday
Location: Ealing/Hybrid
DBS: Basic
About Us
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and create vibrant, sustainable communities that enhance the lives of our residents. As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. We’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
We're looking for a proactive and personable Building Services Coordinator to be at the heart of our mission to provide safe, high-quality homes and outstanding customer service. You’ll support all contract management functions for our Mechanical & Electrical (M&E) services, ensuring compliance, resolving issues, and helping us deliver our goals. You’ll work closely with the Building Services team and colleagues across the business to manage data, monitor performance, and keep repairs on track. Additionally, you’ll be a first point of contact for residents, handling queries and complaints with professionalism, empathy, and resilience. Your work will help us maintain our commitment to exceeding expectations and creating great places to live.
Key Responsibilities
1. To work alongside the Building Services Contract Managers and Engineers to deliver effective contract management, compliance, and repairs solutions
2. Prepare reports to enable Contract Managers to monitor the performance of our M&E Contractors, ensuring full compliance and governance with legislation and A2Dominion policies
3. Manage asset data, KPIs, and finance data, and support the team to implement new systems
4. Manage the progress of repairs and provide support to each contract management team where required to ensure outstanding works are managed
5. Organise and attend meetings, and prepare minutes and action points as required, including offsite meetings outside of normal working hours
6. Manage resolution of complaints by providing the required information, monitoring the progress of repairs, and communicating with customers
7. Manage work orders from raising the works to processing payments
8. Work collaboratively with internal teams to ensure the best possible service to customers
9. Provide regular updates and reports to the Building Services Contract Manager on complaints, contractor performance, and key issues
More About You
You'll be a natural communicator who remains calm, clear, and professional even under pressure. You’ll have a positive approach, enjoy working as part of a team, and take ownership of your work.
* A Level 3 or 4 qualification in an M&E-related discipline or equivalent relevant experience of 3+ years is desirable. You’ll be willing to undertake relevant vocational study that leads to a professional qualification
* You have a strong track record in delivering effective customer-focused services, ideally within an M&E maintenance or repair setting
* You can produce accurate reports on performance, budgets, and KPIs, and are confident in managing and maintaining high-quality, reliable data
* You’re comfortable handling and monitoring complaints, keeping stakeholders updated, and managing challenging conversations with tact and resilience
* You build and maintain productive relationships with colleagues, residents, and external partners, ensuring collaboration and trust
* You are proficient in using databases and Microsoft Office, with strong Excel skills for analysing data, identifying risks, and presenting findings in both written and verbal formats. Experience with CRM, Total Mobile, and Repairs/Housing Management systems is desirable
* An understanding of asset management principles and the impact of accurate data and robust stock condition on future investment is also desirable, as is knowledge of Building Regulations and compliance standards
* A full UK driving licence and access to a car is desirable
Choosing Us is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:
A2Dominion is a Disability Confident Employer
We are committed to employing disabled people and will:
* Actively look to attract and recruit disabled people
* Provide a fully inclusive and accessible recruitment process
* Offer an interview to disabled applicants who meet the minimum criteria for the job
* Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate their ability
* Make reasonable adjustments as required
We recognise the positive value of diversity, promote equality and inclusivity in our hiring processes, and aim to recruit the person most suited to the role. We welcome applications from all backgrounds.
Meeting the Role Requirements
We encourage you to apply even if you don’t meet 100% of the requirements. We also invite you to contact our recruitment team to discuss your application further at A2Dominion. The role closes on 26th August 2025, but we reserve the right to close the role early upon finding the right candidate.
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