Head of Service Delivery - Warrington
£80,000 - £100,000 Per annum
Vehicle/Allowance
Main Purpose:
Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance.
Key Responsibilities/Accountabilities:
* Develop strong effective, relationships with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI
* Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned, focussed & shared responsibility for significant business improvements
* Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation
* Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete delivery of projects to agreed KPI's
* Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business
* Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction
* Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year
* Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions
* Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's
* Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives
* Identify and implement transformational analytics and reporting tools to identify overall, business performance, opportunities for improvement, and actions for improved efficiency and growth
* Motivate and lead by example all subordinates ensuring that performance objectives are; clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams
* Ensure that all direct & indirect reports are supported accordingly with relevant pathways and development plan
Knowledge, Skills, Experience:
* Experience of leading Commercial & Industrial multi- utility projects
* Depth and proven experience of success via development and leadership of performance analytics
* Advanced project management qualification, ideally Prince2
* Formal project management qualification
* Evidence of advanced definition and application of data analytics
* Experience of successfully leading people to motivate, influence and drive improved performance
* Operates with integrity & professionalism
* Seeks solutions and takes responsibility for actions
* Able to swiftly identify, negotiate and resolve problems on own accord
* Consistently takes responsibility & delivers and exceeds targets
* Considers bigger Company picture in all actions and liaises with others accordingly
In return our client will offer:
£80,000 - £100,000 Per annum
Vehicle/Allowance + Fuel
25 days Holiday + Bank Holidays
This is not exhaustive so if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed)
INDU