Overview
Client Service Coordinator || Hiring For UK, Poland, Germany, Netherlands & Ireland || Recruitment ||Staffing
Duration: 01-Sep-2025 - 31-Aug-2026
Location: Wirral, CH41 1BE
Description
We are looking for a technical author to assist with the migration of various OME documentation to client specific templates. This would be SOPs, SWDs, service manuals, work instructions, lift plans and associated technical guides. Experience of Vestas/Siemens technical documentation is advantageous.
Responsibilities & Technical Documentation
* Create, edit, and maintain high-quality technical documentation, including Safe Systems of Work procedures, risk assessments, and work instructions.
* Ensure documentation complies with relevant regulatory standards and client’s safety rules (e.g., OESR).
* Collaborate with technical subject matter experts to accurately reflect operational practices and technical requirements.
* Translate complex technical and operational information into user-friendly documents for field personnel.
Compliance & Governance
* Ensure alignment with UKW and corporate document control procedures, regulatory standards, and ISO certifications (9001, 14001, 45001, 55001).
* Support audit readiness through accurate and traceable documentation.
* Monitor and incorporate changes in legislation, standards, and internal governance policies into documentation practices.
Stakeholder Engagement
* Work closely with operational teams, engineers, QHSE advisors, and project managers to gather inputs for documentation.
* Liaise with offshore teams to ensure documents are practical, usable, and up to date with on-site practices.
* Engage with Digital & IT and SSOW platform teams to manage documentation within digital platforms and repositories.
* Support continuous improvement of SSOW documentation systems and contribute to standardisation efforts.
* Participate in feedback cycles and implement enhancements to improve clarity, accessibility, and usability of documents.
* Drive innovation in technical writing practices, including structured writing and template standardisation.
Success Criteria / KPIs
* Delivery of high-quality SSOW documentation to deadlines and standards.
* Compliance with internal and external audit requirements.
* Reduction in offshore procedural errors linked to documentation.
* Improved feedback and usability ratings from operational end users.
* Alignment of documentation with corporate and industry safety standards.
Decision Responsibility
* Represent SSOW documentation in operational risk assessments, safety review boards, and procedural change control forums.
* Support SSOW Team Leader in governance reviews and documentation audits.
Key Stakeholders
* Head of Asset Performance – UK West
* Quality Assurance Leads
* Offshore Managers in Predetermined and Corrective Operations
* Health, Safety, and Environmental (HSE) Team
* Finance and Commercial Teams
Qualifications
* Proven experience as a technical author or similar role in industrial or safety-critical environments.
* Strong knowledge of SSOW principles and safe working practices.
* Excellent technical writing, editing, and document management skills.
* Familiarity with offshore operations, ideally in renewable energy, oil & gas, or utilities.
* Proficiency with digital document control systems and content management platforms.
* Knowledge of relevant safety and compliance frameworks (ISO, UK HSE legislation).
* Understanding of HV and WTSR operations.
* Experience with lean documentation and structured authoring approaches.
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