IT Service Engineer County Durham
3 month (Contract)
We're looking for an experienced IT Service Engineer to join the Service Delivery team on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process.
Deliver 2nd line technical support to our clients.
Log and track support calls/incidents with accurate updates.
Experience in a helpdesk environment
Excellent customer service skills
Microsoft Windows OS and Microsoft Office
Microsoft Server, Active Directory, and Domain Services
Virus and malware protection software