Cardiff Councils Specialist Housing Service provide accommodation, advice and support to vulnerable single people and families in housing need.
Our services run 24/7 365 days a year.
Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service within.
About the job
As a Supported Accommodation Officer (Complex Needs), you’ll be at the frontline of supporting women with multiple and complex needs.
You will:
* Deliver assertive, needs-led support and manage a caseload.
* Carry out holistic assessments and advocate for clients at multi-agency meetings.
* Oversee building safety, housing management, and day-to-day service operations.
* Respond to emergencies and crises, helping to reduce harm and secure positive outcomes.
* Provide activities that boost opportunities, reduce isolation, and encourage engagement.
This role combines direct client work with operational responsibilities, ensuring the service runs smoothly and residents receive tailored, person-centred support.
Core hours being 9-5 however flexible in order to meet the needs of the service and client base.
What We Are Looking For From You
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
People who are individually minded and who can demonstrate the importance of integrity
Have a good understanding of therapeutic approaches.
This is an exciting opportunity, and we are looking for a variety of people from various working backgrounds to make a real difference.
Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals will be an advantage.
The working environment can be challenging so the ability to remain calm under pressure will be an advantage. The role will require the successful candidate to support the management team with all aspects of the service
Additional information
As this is such an interesting role, we would encourage you to have an informal conversation in advance with Naomi Pearson – NRPearson@cardiff.gov.uk - 07970717152, Supported Accommodation Manager.
This vacancy is suitable for post share.
This post is subject to Disclosure and Barring Service Enhanced checks.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application: -
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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