Managing Consultant- Service Now Tech PM
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
The ServiceNow Tech PM is responsible for end‑to‑end delivery of ServiceNow projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of ServiceNow modules and ITIL processes.
In this role you will play a key role in:
Project Delivery & Governance
Manage scope, timelines, and budgets for ServiceNow implementations.
Ensure adherence to Capgemini and client governance frameworks.
Conduct risk assessments and maintain compliance with security and audit standards.
Technical Leadership
Oversee configuration, customization, and integration of ServiceNow modules (SPM, ITSM, ITOM, HRSD, IRM).
Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation.
Act as the primary liaison between business stakeholders and technical teams.
Facilitate workshops for requirements gathering and solution design.
Quality Assurance
Drive UAT, performance testing, and defect resolution.
Ensure documentation and knowledge transfer for operational readiness.
Business Development
Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Internal contribution
Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
Learning & development
Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
Technical Background
Extensive hands‑on experience (5+ years) administering and developing within the ServiceNow ecosystem.
Strong working knowledge of key ServiceNow suites such as SPM, ITSM, HRSD, and IRM.
Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations.
Solid understanding of ITIL principles and established ServiceNow implementation standards.
Project & Delivery Management
Demonstrated success leading large ServiceNow initiatives within complex enterprise environments.
Comfortable delivering projects using both Agile and traditional Waterfall methodologies.
Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous).
Skilled in risk oversight, audit preparedness, KPI management, and delivery governance.
Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships.
Strong communication skills, with the ability to partner effectively across technical and business teams.
Analytical approach to resolving delivery, operational, or platform‑related challenges.
Proven ability to direct cross‑functional teams and manage resource coordination.
Certifications & Growth Mindset
Preferably holds relevant ServiceNow accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro‑certifications.
Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality.
Commitment to continuous learning through ServiceNow University or internal development channels.
Strategic Delivery & Transformation Experience
Demonstrated ability to translate organisational or programme‑level vision into actionable delivery roadmaps for senior executives.
Proven success driving major digital transformation efforts—such as product transitions, disruptive technology implementations, or cloud‑aligned ServiceNow programmes.
Experience coordinating large delivery teams (up to ~50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media.
Adept at leading multiple parallel workstreams, aligning internal and external suppliers, and bridging business–IT gaps in dynamic delivery environments.
Capable of designing end‑to‑end delivery approaches across Waterfall, Hybrid, and scaled‑Agile frameworks (e.g., SAFe), from discovery through transition to BAU.
Track record of fostering team capability, mentoring junior consultants, and building strong delivery communities
Optional
Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
Experience of proposition building and delivery.
Business development – utilising a combination of the organisation’s broader pre‑existing relationships, company relationships and your own network.
WHAT YOU'LL LOVE ABOUT WORKING HERE
Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human‑centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end‑to‑end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management.
We are delighted to have received the “Glassdoor Best Places to work UK” accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.
NEED TO KNOW
At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
Please opt in during the application process.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
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