Overview
This is a fixed term post and the successful candidate would need to be familiar with the following IT systems that are used to provide the service: Medisoft/MediSIGHT, Netcall Liberty Converse, Cerner Millenium EPR, Microsoft Teams and 365. A familiarity of Oxfordshire MECS service is also required.
Responsibilities
* To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
* To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.
* To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.
* Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.
* To work efficiently to maximise the number of calls actioned each session.
* To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.
* To participate in and contribute as required to teaching and training relating to role.
* Undertake clinical audit as required.
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