Customer Service Executive - Jarrow, NE32 3DPWe are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and proactive problem solving approach. The ideal candidate is confident and proactive with experience of customer service in a fast paced environment. Responsibilities: Maintain accurate account and customer data.Respond to customers inquiry within SLA and aim for one call / case resolution.Identify and take ownership of customer concernsIdentify new product opportunities and generate leadsLiase and build network with internal departmentsUpsell and cross sell new productsFollow up on all commercial activityOperate effectively and adhere to current business policy and proceduresDelivers consistent performance and achieves KPI's and business targetsDrives self-developmentMange time effectively and efficientlyUnderstanding of company strategy and propositionsSupport other departments, dependant on the needs of the Required Skills and Experience: Excellent Communication skillsGood attention to detailCommercially awareExperience in service/sales environmentMinimum "A" Level StandardDelivery of agreed commitments and objectivesHighly organisedTeam playerStrong work ethicComplaint Management/Resolution experience desirableManufacturing knowledge desirableExperience of Microsoft package (Excel, Word etc.) desirable What we offer: £24,800 starting salaryGreat career prospectsDiscretionary bonusUp to 5% matched pension contribution4x annual salary life assurance25 days annual leave plus bank holidaysExtra paid day off for your birthdayPaid day off for volunteeringEmployee discounts through MyDiscountsHoliday Purchase SchemeEyecare VouchersCycle to work schemeUK Sharesave Scheme Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.