VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm. This is a Permanent position. This company has an excellent reputation. Salary £28,000 Amazing Holiday allowance other Additional Benefits (Top Company) Fantastic work benefits and Environment Holiday Package & Progression Opportunities Key Responsibilities: Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort The Ideal Person 1 years' experience in customer service or a similar customer-facing role A genuine passion for helping others and providing top-tier support Calm, confident communication - even when things get a little hectic Strong organisational skills and confidence using computer systems A proactive attitude and a team player mentality For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. My experience with Vanrath was nothing short of superb! Ethan Boylan was efficient, courteous and extremely capable in his dealings with me. The whole journey from application to employment was delivered in a timely and professional manner. I can highly recommend Vanrath and in particular, Ethan Boylan for anyone currently seeking employment. I had the pleasure of working with Tom, and I can confidently say he is an exceptional recruiter. Tom's dedication and expertise in matching candidates with the right opportunities stood out throughout the entire process. His communication was clear, timely, and he demonstrated a genuine interest in understanding my career goals. Thanks to Tom's efforts, I landed a fantastic job that aligns perfectly with my skills and aspirations. I highly recommend Tom to anyone seeking a professional, reliable, and results-driven recruiter. Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role. It was a quick process and a bit of luck with timing. I have spoke to other staff and Vanrath and have always found them helpful as well. Brilliant organisation. Chris Haddock is a true gentleman and a pleasure to work with. Anything he said he would do, he did it and more. Would recommend to anyone. Skills: customer service Admin call handler administrator agent specialist customer support Benefits: Additional Benefits